Shipping

Return & Refund Policy  

Chemyo does not make any type of guarantee or claims regarding the outcome of your research project.  There is a chance of degradation if the items are handled incorrectly, so we are unable to resell products that have been handled by the purchaser. Therefore we cannot accept returns on open , used or adulterared products. However, if you have an issue with a particular product(s) you purchased, we accept returns of the product(s) that are unopened, unused and unadulterated if it is within 30 days of purchase for a refund or exchange.  If you need any type of return or refund, you must contact us for additional information on the process.

Should you happen to receive a shipment that is missing an item please contact us immediately, so we can send out the missing item. The shipping will be on us as a way to apologize for the inconvenience.  All orders are documented and photographed prior to shipping to avoid any fraudulent claims.

 

Shipping offered Is all flat rate inside the USA

Priority Mail Shipping $7.20 (Priority Mail Shipping is through USPS the package generally takes 2-4 business days to reach its destination)

 

Shipping offered to Canada

Priority Mail International $23.95 (Priority Mail International is through USPS the package generally takes 6-15 business days to reach its destination)

 

Shipping offered internationally

Priority Mail International $28.95-$32.95 depending on your country (Priority Mail International is through USPS the package generally takes 6-15 business days to reach its destination)

  

Please note that these are an approximate shipping time frame that Chemyo has no control over

 

 

***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY*** 

SHIPPING POLICY 

We ship Monday through Friday. All orders are shipped USPS if Domestic or international. All orders placed which are in stock, will be shipped within 24 hours!

A tracking number will be provided so that you may track your order once it has been shipped. Please keep in mind that it may take up to 24 hours for the tracking number to be entered into the USPS database and then be available for tracking.

 

INTERNATIONAL CUSTOMS 

We at Chemyo are not responsible for knowing the customs procedures for each country. If you are interested in ordering from Chemyo, you must research your own country’s laws and regulations regarding our research chemicals and peptides before ordering from Chemyo.com. Once you have placed an order with us, you automatically take responsibility for your country’s regulations. Although most countries do accept our products in customs and we properly declare what is being shipped; we must make sure you understand that there are some issues that may occur due to a country’s regulations. 

If your order does get returned to us due to issues in the customs department, we will issue you a refund, but we will charge you a restocking fee of 15%. This means that we will subtract the 15% restocking fee and the shipping cost of the total amount and return the rest to you. However, we will NOT issue the refund until the product has been received in our office. The refund will be calculated as Total cost - shipping - 15% restocking fee for a total of an 85% refund not including shipping. If your package is not returned to us, we cannot issue you a refund. If at any time we receive notice that customs has your package and is holding we will do our best to get your order released and sent to you. This is not a guarantee as every country has different regulations. 

RESHIPPING POLICY

If your product is returned to us due to the shipping address not being correct, we will reship your order if you provide us with a new address, but you will be responsible to pay the new shipping charges. If your product is returned due to a customs issues from your country, we will not reship the package to you. However, if your package is returned we will return your payment after we subtract the 15% restocking fee and shipping charges.

  

RETURNS and REFUNDS

If you are unhappy with the research chemical you purchased for your studies, please contact us at contact@chemyo.com so that we may review your concern. If there is a legitimate reason, we will ask that you return the product. We can then replace the product, at a cost no greater than the original purchase, and compensate you for the shipping cost of the returned product. However, you will be responsible for any remaining balance due to purchasing a more expensive research chemical.

 Please do not contact us with a concern if you have already used the entire product for research.

 

Out of Stock Items

If items are showing that they are out of stock, please keep checking back as we will try to get them back in stock as soon as possible.

If for some reason part of your order becomes out of stock after you have placed the order we will ship what we have and then send out another shipment as soon as the product becomes available again. We appreciate your understanding in this matter.

Canceling an Order

If you would like to cancel your order, please contact us immediately and we will do our best. If the order has already been processed, we will not be able to cancel it. In such case please refuse the package ot send it back within 30 days, we'll then be able to issue the refund.

If we receive a chargeback, we will immediately put you on a do not sell list and possible pursue legal action.

 

***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY.***

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